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OPEN UNIVERSITY OF KENYA

The innovative university for inclusive prosperity

School of Science & Technology

Master of Science Degree in Digital Services Management (MSc. DSM)

MSc. DSM
Online
Minimum of two (2) academic years and a maximum of four (4) academic years, divided into four academic semesters YearsProgramme Duration
Total Fee: KES 187,500 | Year 1: KES 101,500 | Year 2: KES 86,000. Fee Structure: <a href="/admissions/fee-structure">View full fee structure</a>Fees per Year
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020 2000 212

020 2000 211

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OPEN UNIVERSITY OF KENYA

Master of Science Degree in Digital Services Management (MSc. DSM)

Online

Overview

The Master of Science in Digital Services Management programme prepares professionals to lead and manage digital services in a rapidly evolving technology-driven economy. The programme combines digital services management, research, innovation, leadership and entrepreneurship with a strong focus on practical application.

The programme responds to the growing demand for skilled digital services professionals driven by digital transformation, online service delivery, technological advancement and cybersecurity.

What You Will Gain

Through the programme, learners will develop the ability to:

  • Lead and manage digital services operations and teams.

  • Analyse emerging trends and developments in the digital services sector.

  • Design evidence-based solutions to real-world digital services challenges.

  • Apply research and analytical methods to support informed decision-making.

  • Drive digital transformation and innovation within organisations.

  • Develop entrepreneurial skills for creating and scaling digital services ventures.

  • Apply principles of sustainability, leadership and strategic management in digital services.

  • Contribute to policy development and industry advancement through applied research.

Career Opportunities

Graduates can pursue leadership, management, consulting, research and entrepreneurial roles in digital services companies, technology firms, call centres, corporate organisations, government agencies, outsourcing companies and emerging enterprises.

Potential career paths include:

  • Digital Services Manager

  • Digital Transformation Manager

  • Digital Operations Manager

  • Customer Experience Manager

  • Outsourcing Services Manager

  • Digital Services Consultant

  • Business Process Outsourcing (BPO) Manager

  • Digital Entrepreneurship and Innovation Specialist

  • Digital Services Researcher or Policy Specialist

  • Digital Services Entrepreneur

Career Prospects

  • Digital Services management roles, particularly as supervisors and managers overseeing call agents, front office, and back-office staff in existing and potential Digital Services firms
  • Digital Services outsourcing and management roles in corporate organizations, government departments, and agencies seeking outsourcing solutions
  • Attracting and managing Digital Services outsourcing opportunities for micro, small, and medium enterprises (MSMEs)
  • Leading digital transformation initiatives and launching scalable enterprises using advanced analytical frameworks, research methodologies, and leadership skills
  • Informing policy through actionable insights and contributing to research in academia and industry

Learning Outcomes

  • PLO1: Identify business opportunities in the digital services sector using research frameworks and market analysis tools.
  • PLO2: Analyze digital services trends and market dynamics through advanced research methodologies, including data analytics and predictive modeling.
  • PLO3: Design leadership and management strategies for digital services innovation, grounded in research-driven insights and ethical decision-making.
  • PLO4: Develop entrepreneurial solutions and strategic business plans for digital services enterprises, incorporating data-driven research and emerging theoretical frameworks.
PROGRAMME DURATIONMinimum of two (2) academic years and a maximum of four (4) academic years, divided into four academic semesters Years
FEE PER YEARTotal Fee: KES 187,500 | Year 1: KES 101,500 | Year 2: KES 86,000. Fee Structure: <a href="/admissions/fee-structure">View full fee structure</a>
APPLICATION STATUSOpen

INTAKE

2026 — Ongoing

Admission Requirements

  • Holders of a Bachelor's degree with at least an upper second-class honor in any discipline of the Open University of Kenya or an equivalent qualification recognized by the Open University of Kenya Senate.
  • Holders of a Bachelor's degree with at least a lower Second Class honors or an equivalent qualification recognized by the Senate plus two years relevant work experience.
  • Holders of a Bachelor's degree with at least a pass degree of the Open University of Kenya or an equivalent qualification recognized by the Senate plus four years relevant work experience.
  • Any other qualifications that may be determined by Senate recognizing prior learning leading to equivalents of the identified criteria, experience and skills of learners.
  • Eligible candidates are required to fill in an online application form available from the University's website, attach relevant documents as proof of eligibility, and pay an application fee determined by the University Senate.

Government Funding

KUCCPS-placed students are eligible for government scholarships and HELB loans under the new funding model.

Flexibility

Customise your learning pace and choose courses that fit your commitments.

Inclusivity

Diversity is celebrated — all students have access to support services.

Openness

Open admissions, affordable tuition, and online delivery remove barriers.

Certification

Progressive: Certificate → Diploma → Degree as you complete credit hours.

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