Master of Science in Digital Services Management

ST64

Online

Minimum of two (2) academic years and a maximum of four (4) academic years, divided into four academic semesters YearsProgramme Duration

Total Fee: KES 187,500 | Year 1: KES 101,500 | Year 2: KES 86,000. Fee Structure: View full fee structureFees per Year

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OPEN UNIVERSITY OF KENYA

Master of Science in Digital Services Management

Online

Overview

The programme targets mid-level professionals including supervisors and managers in call centers, front-office and back-office roles providing essential skills for success in the digital economy. It also caters to individuals in digital services firms, corporate organizations, government agencies and MSMEs seeking outsourcing opportunities. By addressing skill gaps, the University aims to enhance workforce capacity and professional growth to meet global digital market demands.

Career Prospects

Digital Services Manager
Call Center Operations Manager
Front Office/Back Office Manager
Outsourcing Manager
Customer Experience Manager
IT Service Manager
Operations Manager in Digital Services Firms
Government Agency Digital Services Coordinator

Learning Outcomes

PLO1: Identify business opportunities in the digital services sector using research frameworks and market analysis tools.
PLO2: Analyze digital services trends and market dynamics through advanced research methodologies, including data analytics and predictive modeling.
PLO3: Design leadership and management strategies for digital services innovation, grounded in research-driven insights and ethical decision-making.
PLO4: Develop entrepreneurial solutions and strategic business plans for digital services enterprises, incorporating data-driven research and emerging theoretical frameworks.

PROGRAMME DURATIONMinimum of two (2) academic years and a maximum of four (4) academic years, divided into four academic semesters Years

FEE PER YEARTotal Fee: KES 187,500 | Year 1: KES 101,500 | Year 2: KES 86,000. Fee Structure: View full fee structure

APPLICATION STATUSOpen

INTAKE

2026 — Ongoing

Admission Requirements

A Bachelors degree in a relevant area of study or an equivalent qualification recognised by Senate.
A Bachelors degree with at least a Pass or an equivalent qualification recognized by Senate and a relevant Postgraduate Diploma from the Open University of Kenya or an institution recognized by Senate.

Government Funding

KUCCPS-placed students are eligible for government scholarships and HELB loans under the new funding model.

Flexibility

Customise your learning pace and choose courses that fit your commitments.

Inclusivity

Diversity is celebrated — all students have access to support services.

Openness

Open admissions, affordable tuition, and online delivery remove barriers.

Certification

Progressive: Certificate → Diploma → Degree as you complete credit hours.