Directorate of Quality Assurance
The Directorate of Quality Assurance provides strategic leadership and institutional oversight in promoting a culture of quality, accountability and continuous improvement across the University.
About the Directorate
Established in 2024, the Directorate of Quality Assurance provides strategic leadership and institutional oversight in promoting a culture of quality, accountability and continuous improvement across the University. Its mandate is to coordinate, monitor and evaluate the implementation of quality assurance policies, systems, standards and procedures to ensure that the University’s academic and administrative functions meet established institutional, national and international quality benchmarks.
2024
Established
6
Mandate areas
12
Services offered
Quality Standards, Policies and Guidelines
The Directorate coordinates institutional compliance with applicable higher education laws, regulatory requirements and recognised quality assurance standards. It supports external audits, accreditation exercises and regulatory reviews by ensuring that relevant documentation, evidence and reports are available. It also monitors the implementation of recommendations arising from external assessments, helping the University maintain regulatory compliance, institutional credibility and alignment with national and regional quality benchmarks.
Student/Staff Feedback
Provides mechanisms for students to share feedback on academic programmes, teaching and learning, assessment, support services and their overall University experience to inform continuous improvement.
Mandate
Ensures the University complies with statutory requirements, regulatory standards, accreditation expectations and recognised quality benchmarks governing higher education.
Provides institutional mechanisms for coordinating, monitoring and strengthening quality assurance systems, policies, accountability and performance across University units.
Ensures academic programmes remain relevant, coherent, compliant, outcomes-focused and responsive to learner, professional and societal needs.
Safeguards the quality, accessibility, inclusivity, effectiveness and integrity of the University’s open and online learning experiences.
Generates and analyses evidence to identify performance gaps, guide decisions, monitor interventions and promote sustained institutional improvement.
Develops staff capacity and promotes shared ownership of quality, accountability, innovation, evidence-based practice and continuous improvement across the University.
Services offered
Student Feedback and Satisfaction Surveys: Collects and analyses student feedback to assess satisfaction and identify areas for improvement.
Course and Lecturer Evaluations: Evaluates courses, facilitation, assessment and learner experiences to support teaching and learning improvement.
Online Learning Quality Monitoring: Monitors the quality and effectiveness of online courses, digital resources, facilitation, assessment and learner support.
Quality Assurance Training and Sensitisation: Provides staff with training and guidance on quality standards, procedures, tools and continuous improvement practices.
Programme and Curriculum Review Support: Provides quality assurance guidance during programme development, review, implementation, monitoring and evaluation.
Research and Postgraduate Quality Assurance: Supports quality assurance in research supervision, thesis examination, academic integrity and postgraduate academic processes.
Internal Quality Audits and Self-Assessment: Coordinates institutional and unit-level assessments to identify compliance gaps, strengths, risks and improvement opportunities.
Quality Data Analysis and Reporting: Collects, analyses and reports quality-related data to support evidence-based institutional decision-making.
Quality Improvement Advisory Services: Advises University units on corrective actions, improvement strategies, quality standards and implementation of recommendations.
Stakeholder Feedback and Complaints Management: Provides mechanisms for receiving, analysing and responding to quality-related feedback and stakeholder concerns.
External Quality Audit and Accreditation Support: Coordinates institutional preparation and documentation for regulatory, accreditation and external quality assurance reviews.
Benchmarking and Good Practice Sharing: Facilitates benchmarking, peer learning and sharing of quality assurance practices with relevant institutions and partners.
Get in touch with the directorate
Have a question or need support from this office? Reach out directly and the team will respond.
Director, Quality Assurance
Prof. Raphael Ondeko Nyonje