1
Staff recruitment
What you need
Duly submitted application based on a job advert
Timeline: 90 daysCost: Free
Service Charter
Our Citizens' Service Delivery Charter: the services we offer, what you need, what they cost and how long they take.
Preamble
The Open University of Kenya is committed to upholding the highest standards of service delivery and adheres to the principles of good governance, transparency and accountability.
Vision
Innovative University for Inclusive Prosperity.
Mission
To provide affordable, flexible and equitable quality learning experiences that empower learners with knowledge, skills and values to become innovative researchers, leaders, entrepreneurs and global citizens.
Our service standards
What to expect from us
Administration Services
2
Payment of suppliers
What you need
Deliver goods, services and/or works as per the provided specifications
Timeline: Within 90 days after receipt of relevant documentsCost: Free
3
Registration of suppliers
What you need
Duly filled application form and submission of required documents
Timeline: Within 60 daysCost: Free
4
Provision of tender documents
What you need
Payment of applicable fees
Timeline: Within 10 minutesCost: Applicable fees
5
Processing of tenders
What you need
Duly submitted bid for goods and services
Timeline: Within 90 daysCost: Free
6
Disposal of obsolete stores
What you need
Submission of bids
Timeline: Within 60 daysCost: Free
7
Public participation in policy-making process
What you need
Confirm participation
Timeline: As per the public participation planCost: Free
Academic Services
8
Admission of students
What you need
Duly completed online application form
Timeline: 5 working daysCost: Specified fees
9
Access to the Learning Management System (LMS)
What you need
Student registration, session registration and appropriate course registration
Timeline: Two weeks before commencement of the semesterCost: Specified fees
10
Examination results
What you need
Access examination results through the students' portal
Timeline: Two weeks after Senate approvalCost: Fee payment
11
Issuance of provisional transcripts
What you need
Request for provisional transcripts
Timeline: Two weeks after Senate approvalCost: Free
12
E-Library services
What you need
Duly registered students and onboarded staff
Timeline: 24/7 access to a wide range of digital materialsCost: Free
Hospitality Services
13
Response to phone calls (landline or any other official line)
What you need
Phone call
Timeline: 15 secondsCost: Free
14
Response to enquiry by walk-in clients
What you need
Walk in and make the enquiry
Timeline: 1 minuteCost: Free
15
Response to written correspondence (letters)
What you need
Written correspondence (letters)
Timeline: 5 working daysCost: Free
16
Response to email and social media
What you need
Email and social media
Timeline: 1 working dayCost: Free
17
Response to public complaints and grievances
What you need
Make a complaint
Timeline: 1 working dayCost: Free
18
Resolution of complaints
What you need
Make a verbal or written complaint
Timeline: 14 working daysCost: Free
ICT Services
19
Notification of successful and unsuccessful bidders
What you need
Access the e-procurement portal for notification
Timeline: Within 30 days after evaluation of the tenderCost: Free
20
Processing of requests for information
What you need
Make a request for information
Timeline: 21 daysCost: Free
Video library
Watch the charter
More videos on our YouTube channel
Service guides, tutorials and official University news.
Download
The charter in your language
Accountability
We are committed to courtesy and excellence in service delivery
Any service or good rendered that does not conform to the above standards, or any officer who does not live up to the commitment to courtesy and excellence in service delivery, should be reported to:
Vice-Chancellor / Chief Executive Officer
Open University of Kenya
P.O. Box 2440-00606, Nairobi
Telephone: 020 2000212 / 211
Email: info@ouk.ac.ke
Website: https://ouk.ac.ke
The Commission Secretary / Chief Executive Officer
Commission on Administrative Justice
2nd Floor, West End Towers, Waiyaki Way, Nairobi
P.O. Box 20414-00200, Nairobi
Tel: +254 (0)20 2270000 / 2303000
Email: feedback@ombudsman.go.ke
Huduma bora ni haki yako
Service Charter
Not served as promised?
Tell us. Every complaint is acknowledged within one working day and resolved within 14 working days.