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Library support centre

How can we
Help you?

Chat with librarian

Instant support for research and discovery.

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Email support

Typically responds within 4 academic hours.

library-support@ouk.ac.ke

Call desk

Available during OUK office hours.

+254 (0) 20 123 4567

Frequently asked Questions

Quick answers to common library inquiries.

You can access all OUK subscription databases by simply logging in with your OUK Student ID and password. No VPN is required. Look for the 'Institutional Login' or 'OpenAthens' option on the database website.

Physical Presence

While OUK is digital-first, we provide physical research spaces and collections at our main campus in Nairobi.

Operating hours

  • Mon - Fri: 08 AM - 09 PM
  • Saturday: 09 AM - 04 PM
  • Sunday: Closed

Nairobi campus

OUK Main Complex, Ngong Road, Upper Hill, Nairobi, Kenya.

Lost your
Student ID?

Physical access to the library and login to digital repositories requires a valid OUK Student ID card.

Request replacement

Explore the knowledge base

Visit our detailed help articles for step-by-step instructions on research methodology, information ethics, and digital tool usage.

Browse support articles