Service desk
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University Helpdesk handles campus environment, utilities, and infrastructure. ICT Technical Support handles accounts, portals, academic systems, and digital services.
General helpdesk
Campus and Utilities — facilities, accommodation, security, transport, library spaces, health services, and general fee desk enquiries. Anyone may submit a complaint or compliment.
Building Wi‑Fi as a facility outage belongs here. Account or device login issues belong under ICT.
Open campus feedbackICT technical support
Systems and Digital services — accounts, portal/LMS, email, Wi‑Fi login, devices, software, course registration, results, transcripts, SOMAS, and billing system errors.
Submit systems and digital issues here (also available in the OUK mobile app).
- Course and Session registration
- Exam results and Transcript download
- Email activation and Blank SOMAS
- Double billing of courses