Secure, reliable systems and digital learning infrastructure for a fully online University.
The Directorate of ICT and Digital Transformation runs the technology that the Open University of Kenya is built on. As a fully online University, every application, lecture, assessment and student record depends on secure, reliable systems.
The Directorate leads the strategic implementation of institutional systems, cybersecurity frameworks and the digital learning infrastructure that lets the University deliver flexible, technology-enabled education at scale.
Plan, build and run the University's ICT infrastructure, networks and cloud services.
Develop and support institutional systems: the student portal, learning management system, SOMAS and University email.
Protect University systems and data through cybersecurity frameworks, access control and backups.
Provide the digital learning infrastructure that online teaching, assessment and examinations depend on.
Set ICT policies and standards and advise the University on digital transformation.
Support students and staff through the ICT Technical Support desk.
For students and staff:
Accounts and email: account activation, password resets and University email.
Portal and LMS: access to the My OUK portal and the learning management system.
Registration and results: course and session registration, exam results and transcript downloads.
SOMAS and billing: blank SOMAS pages and double billing of courses.
Wi-Fi and devices: Wi-Fi login, devices and University software.
Digital transformation: new systems and digital services for University units.
Raise a ticket with ICT Technical Support:
Building Wi-Fi outages and other campus facility problems go to the University Helpdesk. Account and device login problems go to ICT Technical Support.
completed within 2 hours during working hours, once your identity has been verified with your student or staff number.
every ticket gets a reference number and is assigned to an ICT officer, who keeps you updated until it is resolved.
Raise a ticket with ICT Technical Support or email ict@ouk.ac.ke with your student or staff number. Account resets are completed within 2 hours during working hours.
Accounts, the portal and LMS, email, Wi-Fi login, devices, software, course registration, results, transcripts, SOMAS and billing system errors.
A building Wi-Fi outage is a facility problem, so report it to the University Helpdesk. If you cannot log in to Wi-Fi, contact ICT Technical Support.
Yes. ICT Technical Support is also available in the OUK mobile app.
ICT Technical Support
Quote your student or staff number in every request.
Reach out directly and the team will respond.