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Complaints and Compliments

Complaints and Compliments Register

Welcome to the Complaints and Compliments Register for the Open University of Kenya (OUK). At OUK, we are committed to providing quality education and exceptional services to our students, staff, and stakeholders. Your feedback is invaluable in helping us improve and celebrate our successes.


Why Your Feedback Matters
  • Complaints: Help us identify areas for improvement, resolve issues efficiently, and ensure a positive experience for all.
  • Compliments: Motivate our staff and recognize their hard work and dedication.

How to Submit Your Feedback
  • Fill out the form below with the required details.
  • Clearly describe the complaint or compliment, including relevant dates and individuals involved.
  • All fields marked with * are mandatory.

What Happens Next?
  1. Complaints: Our team will review, investigate, and respond within a reasonable time frame.
  2. Compliments: Positive feedback will be shared and celebrated with the relevant teams or individuals.

Privacy and Confidentiality

The Open University of Kenya respects your privacy. All information submitted will be treated with the utmost confidentiality and in compliance with our data protection policies.


Need Assistance?

For urgent matters, you can reach us at:


Submit Your Feedback Below

(Please fill out all required fields)


About

The Open University of Kenya (OUK) is a virtual learning institution deeply committed to advancing education and driving socio-economic growth within Kenya and beyond. Access to higher education has remained a major challenge in Kenya and this has disadvantaged citizens who seek to improve their knowledge, upscale skills and for posterity. Experts have noted that increasing the number of educational institutions so as to match the rate of population growth is an extremely difficult if not impossible solution especially when financial and other resource constraints are considered. Open and Distance Learning approaches, coupled with innovative ICT solutions, have proofed viable alternatives to providing excellent education to millions of people located wherever and whenever by different life circumstances.