Master of Science in Digital Services Management

Master of Science in Digital Services Management

Duration: 2 Years

Start Date: 

Cost: KES 187, 5,00 | (1st year KES 101,500,  2nd year KES 86,000)

Mode of Delivery: Online

Application Due: Open

Fee Structure and Payment

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Overview

The programme targets mid-level professionals including supervisors and managers in call centers, front-office and back-office roles providing essential skills for success in the digital economy. It also caters to individuals in digital services firms, corporate organizations, government agencies and MSMEs seeking outsourcing opportunities. By addressing skill gaps, the University aims to enhance workforce capacity and professional growth to meet global digital market demands.

Career Prospects

Graduates are well-equipped to take on leadership roles in a variety of settings including:

  • Digital Services Manager
  • Call Center Operations Manager
  • Front Office/Back Office Manager
  • Outsourcing Manager
  • Customer Experience Manager
  • IT Service Manager
  • Operations Manager in Digital Services Firms
  • Government Agency Digital Services Coordinator

 

Admission Requirements

A candidate must satisfy the general University admission criteria for Masters Programmes:

  1. A Bachelors degree in a relevant area of study or an equivalent qualification recognised by Senate.
  2. A Bachelors degree with at least a Pass or an equivalent qualification recognized by Senate and a relevant Postgraduate Diploma from the Open University of Kenya or an institution recognized by Senate.

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About

The Open University of Kenya (OUK) is a virtual learning institution deeply committed to advancing education and driving socio-economic growth within Kenya and beyond. Access to higher education has remained a major challenge in Kenya and this has disadvantaged citizens who seek to improve their knowledge, upscale skills and for posterity. Experts have noted that increasing the number of educational institutions so as to match the rate of population growth is an extremely difficult if not impossible solution especially when financial and other resource constraints are considered. Open and Distance Learning approaches, coupled with innovative ICT solutions, have proofed viable alternatives to providing excellent education to millions of people located wherever and whenever by different life circumstances.